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Donation Policies

Your generous contribution to Hero Family Outreach supports year-round programs and initiatives. As good stewards of your donations, we follow clear guidelines in processing your gifts. 


Gift Policy Standards


All donations to Hero Family Outreach or Hero Family Outreach Company (HFO) support the Hero Family Outreach mission of serving our Military and First Responders and their Families throughout the United States and abroad. 


HFO manages a number of fundraising initiatives with local programs to make every donated dollar go further.  We will carefully consider the needs of the organization and will use your gift where we determine it is most needed, so that all donations may, directly and indirectly, support Hero Family Outreach. When processing each gift, we will follow documented Hero Family Outreach business rules and agreements, the Donor’s Bill of Rights, and Generally Accepted Accounting Principles standards.


HFO will not accept any restrictions on use of donations less than $10,000; however, if you specifically request at the time of donation that funds be distributed to an accredited Program we will honor such request so long as distribution does not conflict with other Hero Family Outreach policies.  If HFO cannot honor a donor’s designation request for a gift of $10,000 or more, the gift will be forwarded to the appropriate local Program or returned to the donor. Third parties to a donation may not change the original designation of a gift. HFO may refuse any gift that does not sufficiently benefit the organization, is in conflict with the Hero Family Outreach mission, puts the reputation of Hero Family Outreach at risk or is prohibited by law. 


For donations made using the Hero Family Outreach website, full refunds are available for 5 days after a donation is processed prior to designated program. Please contact us at with a request for a refund. 

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